Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Sébastien ONILLON

Sébastien ONILLON

Customer Success Manager EMEA (FR/EN speaking)

32 years old
Driving License
Freelancer Open to opportunities
Contact me
Home Experiences Education Skills Interests
Download my PDF resume
Experiences
  • Helping Cloudflare pursue its vision to help build a better internet. Focused on customers in the EMEA region.
  • WP Fairly helps WordPress & WooCommerce sites owners get the most of their website with a custom service. Support and maintenance included.
  • Resolution of incidents
  • Custom development
  • Website optimization
  • Dashboard to monitor actions
  • Monthly service review
  • Serve as post-sales point-of-contact for international Google Workspace key Enterprise customers like Air Liquide, Solvay, Chronopost, Euralis
  • Present new features of Google Workspace and help customers understand the impacts on their environment
  • Help in the resolution of functional product-related issues
  • Partner with Google on Google Workspace Alpha & Beta features, manage end users' feedback
  • Develop a targeted adoption plan for Google Workspace, based on opportunities to increase user adoption and engagement
  • Proactively work with medium to large enterprise customers, interacting with various levels of management (ranging from managers to Directors/VP levels)
  • Partner with customers to establish clear business goals, timelines, priorities and metrics of success
  • Develop and maintain a deep understanding of customers’ business drivers to align with them
  • Analyze and monitor customer data to draw insights with the goal of communicating those findings to customers in order to modify user behavior and increase user adoption
  • Develop and conduct Quarterly Business Reviews to measure Google Workspace adoption, present product roadmap, assess progress against goals, assess opportunities for improvement, assess the overall impact of Google Workspace
  • Partner with sales to identify renewal, expansion and up-sell opportunities
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs
  • Ability to effectively manage customer expectations and create realistic expectations
  • Serve as primary post-sales point-of-contact for international customers
  • Develop and maintain a deep understanding of customers’ business drivers to align with them
  • Partner with customers to establish clear business goals, timelines, priorities and metrics of success
  • Proactively work with medium to large enterprise business customers, interacting with various levels of management
  • Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement
  • Proactively identify customer health risks, and leverage internal teams to mitigate non-renewal (churn) risk
  • Analyze and monitor customer data to draw insights with the goal of communicating those findings to customers in order to modify user behavior and increase user adoption
  • Develop and conduct Quarterly Business Reviews (QBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Bynder
  • Partner with sales to identify renewal, expansion and up-sell opportunities
  • Act as a liaison between internal teams to ensure high-priority customer needs are being met; coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs
  • Ability to effectively manage customer expectations and create realistic expectations
  • Serve as primary post-sales point-of-contact for customers
  • Proactively work with medium enterprise business customers in e-commerce
  • Partner with customers to establish clear business goals, timelines, priorities and metrics of success
  • Develop and maintain a deep understanding of customers’ business drivers to align with them
  • Create e-commerce engagement strategies aligned with customers' business goals and analytics
  • Develop a targeted adoption plan, based on opportunities to increase user adoption and engagement
  • Proactively identify customer health risks, and leverage internal teams to mitigate non- renewal (churn) risk
  • Develop and conduct Business Reviews to assess progress against goals, assess opportunities for improvement
  • Ability to effectively manage customer expectations and create realistic expectations
  • Serve as primary post-sales point-of-contact for customers
  • Proactively work with medium business customers (French market)
  • Create online engagement strategies aligned with customers' business goals and analytics
  • Analysis of traffic metrics (Google Analytics)
  • Periodically report KPIs to clients
  • Onboarding of new customers and help in implementing the solution
  • Biomatlante specializes in producing synthetic biomaterials for bone regeneration and is a world leader in bone graft technologies, selling its products in over 50 countries. Biomatlante’s products are routinely used in orthopaedics and trauma surgery, in spine, ENT, stomatology and dental surgery.
  • International event management: AAOS (New Orleans, Las Vegas), IDEM (Singapore), IDS (Köln), EAO (Rome et Stockholm), EUROSPINE (Lyon) and SOFCOT (Paris)
  • Full website redesign and lead magnet design to improve the lead generation
  • SEO & SEM reporting and recommendations
  • Conversion rate optimization
  • Emailing nurturing campaigns
  • Brochure design and copywriting in French & English
  • Video editing
  • Business intelligence
twitter facebook linkedin